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Personas at Albertsons Library: Avoiding Click Here Instruction



Boise State’s Albertsons Library uses personas, prototyping, and usability testing to improve its website. Join Hans Aagard, Deana Brown, and Amy Vecchione as they:

  • Describe the reasons why their team is using personas, prototyping, and usability testing.
  • Share their work in progress and the team’s lessons learned.
  • Answer your questions.

Hans Aagard photo

Hans Aagard is an Instructional Designer for the Albertsons Library. His focus is creating online instructional materials, consulting and helping develop face-to-face instruction, and working on the user experience of the library. He is working on a PhD at Purdue University, where he received his Masters of Science in Educational Technology.


Deana Brown photo

Deana Brown is a Librarian and Assistant Professor at Albertsons Library. After serving as the reference and instruction librarian at Santa Fe Community College, she joined the faculty of Albertsons Library in 2014. She has a B.S. in Fine and Applied Arts (Photography and Visual Design) with a minor in Arts Administration from the University of Oregon, and a Masters of Library Science from Emporia State University in Emporia, Kansas.

She looks forward to helping students navigate the library’s resources while achieving their academic goals, and serving as the liaison to the Philosophy and Psychology Departments. Deana is interested in breaking down physical and mental barriers to access, developing instruction tools that effectively incorporate technology, and discovering areas where art and design intersect with librarianship.


Amy Vecchione photo

Amy Vecchione is Assistant Professor and Head of the Digital Access Unit at Albertsons Library, Boise State University. As a leader, she cultivates team work, develops user centered services using user experience principles, encourages experimentation, has a strong customer service ethic, believes in seamless access to resources, and constantly strives to make libraries the best place they can be using assessment of user behavior.