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Working with SMEs, the GOOD, the BAD, and the UGLY!

An OPWL “Shop Talk” Webinar with Andrea Moore



icon-PDF Andrea Moore’s Webinar Handout PDF


At its heart, performance-based training is about helping others in the organization perform their job tasks more like the organization’s best. As IDs, we often work with these exemplary performers (a.k.a. “subject matter experts” or SMEs). At our best, we find ways to collaborate so we can represent their expertise in ways that instructional designers can use to create training and that organizations can use to leverage performance in ways that meet business goals. But what happens in all of those other cases?

Join Andrea as she shares hard-won tips and tricks for working with SMEs. During our time together, she will:

  • Help you identify the qualities of your SME: Good, bad, and ugly
  • Share facts about SMEs and what makes them tick
  • Offer solutions for working with the bad and the ugly

She will also answer your questions.

Feel free to invite your boss and colleagues from work!


Andrea Moore

Andrea Moore, MBA, CPT is the founder of Performance Support Unlimited, a company concentrating on improving organizational performance and providing training and performance improvement strategies since 1999. Andrea has been involved in ISPI since 1992, as a presenter, a conference review team leader, a Director, and most recently, the Chair of the CPT Governance Committee.

Andrea’s main focus, both professionally and personally is all about process improvement. By optimizing processes, both productivity and satisfaction is increased. Her academic background includes a B.S. in Industrial Engineering from Purdue University and an MBA from the University of Colorado. She can be reached at andrea.moore@att.net.