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Focusing on the Gap

Talking Shop with Roger Chevalier




Improving workplace performance is a desirable goal. But what do savvy instructional designers and performance improvement practitioners do when clients just want someone to respond to their orders for requested training? Join Roger Chevalier as he shares hard-won tips and tricks for working with managers and clients on performance improvement projects. During our hour together, he will:

  • Describe how managers must own performance gaps.
  • Share how to work with managers to create descriptions of current and desired levels of performance.
  • Provide rules for dealing with the “monkeys on their backs.”
  • Offer different levels of performance solutions.
  • Provide real world examples.

icon-PDF Roger Chevalier’s Webinar Slides

icon-PDF Situational Leadership and Performance Coaching

icon-PDF Updating the Behavior Engineering Model


Roger Chevalier

Dr. Roger Chevalier, Ph.D., CPT

Dr. Roger Chevalier, CPT is the author of the award-winning book, A Manager’s Guide to Improving Workplace Performance, published by the American Management Association (AMACOM Books, 2007). He is an independent consultant who specializes in imbedding training into comprehensive performance improvement solutions. He has personally trained more than 30,000 managers, supervisors, and salespeople in performance improvement, leadership, coaching, change management, and sales programs in hundreds of workshops. He is a former director of training for the Coast Guard’s west coast training center and a former vice president of Century 21 Real Estate’s performance division. Roger received ISPI’s 2016 “Honorary Life Member” award for Lifetime Professional Achievement.