Presented by ISPI Bay Area / Boise State Chapter
Do you think of evaluating performance improvement programs as time-consuming and scary? Do you equate it with using a smiley sheet? We will explain an easy-to-follow, 10-step evaluation procedure for conducting comprehensive program evaluations. Using two evaluation studies conducted at an insurance call center and a health care organization, you will learn how performance improvement practitioners like yourselves designed evaluations based on stakeholders’ needs, developed program logic models, determined dimensions, collected and analyzed data, and drew conclusions.
Seung Youn (Yonnie) Chyung, Ed.D., is a professor in the Department of Organizational Performance and Workplace Learning at Boise State University, teaching courses on evaluation and quantitative research in organizations. Her book, Ten-step evaluation for training and performance improvement, will be published by SAGE in fall of 2018. Her other recent publications include a series of “evidence-based survey design” articles in the Performance Improvement journal. She is also a frequent presenter at conferences, including the ISPI’s performance improvement conference.
Tammy Wheeler is a technical coordinator of the Department of Revenue Cycle Training at Virginia Commonwealth University (VCU) Health, developing engaging electronic education and conducting evaluations using Kirkpatrick’s evaluation model. Before her current position, she worked in advertising and graphic design business for 20 years, mainly consulting the health care industry. She earned her BS in mass communication from VCU and is pursuing a master’s degree in organizational performance and workplace learning from Boise State University.
Mark Morgan is an instructional designer at a call center in Northern California where he has worked for 18 years. He also is a junior college adjunct instructor, a coach for Special Olympics, and a pig farmer. He is currently working toward his master’s in organizational performance and workplace learning through Boise State University.
Jie Chen has six years’ experience in Learning & Development and Human Resource Management in multinational and family-owned companies. Jie has rich expertise in training needs analysis, employee training planning and evaluation, instructional design, performance management, and learning management system administration. She also volunteers as Marketing and Communication Chair for ISPI Bay Area/Boise State Chapter (BABS). She earned her BS in public health administration from Fudan University in China. She graduated in Fall 2017 with a Master of Science degree in Organizational Performance and Workplace Learning from Boise State University.
Theresa A. Brittain is a Senior Continuous Improvement Coach for St. Luke’s Health System. Her primary role is coaching and mentoring leadership through system-level transformation focusing on performance and process improvement. Prior to this role, Theresa served as an Operation Manager improving performance and instituting organizational development/change management strategies.