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Publications/Presentations by Students and Alumni

The OPWL program emphasizes scholarly activities as well as professional accomplishments. OPWL students and alumni are publishing articles in journals, presenting at professional conferences, and receiving awards and certificates, largely as a result of their learning from the OPWL program and working closely with OPWL professors. Below is a list of publications, presentations and awards that OPWL students and alumni have produced/received since 2001.

* = OPWL student at the time of accomplishment

** = OPWL alumnus at the time of accomplishment

+ = OPWL faculty

  1. McGoldrick, B**., & Tobey, D. (2016). Needs assessment basics (2nd ed.). Alexandria, VA: ATD Press.
  2. Beauchamp, B.* & Thomas, K. (2016). Leveraging the “Show Me” Video in Training and Knowledge Management Systems. Presented online in ElearningGuild Spotlight session, Wednesday, October 19, 2016.
  3. Bertrand, J.*, Sparrow, T.**, Jagdeep, S.*, & Winiecki, D.+ (2016). Improving and Maintaining Torque Accuracy in Aerospace Manufacturing: A Case Study. Performance Improvement Journal, 55(9), 7-17.
  4. Aument, K.* & Barkin, J.* (2016, August). Case Study: Reducing Scheduling Errors. PerformanceXpress Newsletter, August ’16 issue.
  5. Lyons, B.*, Romano, M*, & Weisberg, L.* (2016, June). Case Study: Evaluation of the U.S. Coast Guard’s Electronic Performance Support System for the Fast Response Cutter. PerformanceXpress Newsletter, June ’16 issue.
  6. Denton, C.*, Eisele, A.**, & Swanson, I* (2016, May). Case study: Steering “ECxplorers” toward STEM higher education and careers. PerformanceXpress Newsletter, May ’16 issue.
  7. Based on Kate Aument‘s OPWL 530 Evaluation team project, Kate and her evaluation client at the University of Illinois, Chicago received the 2016 American Association of Colleges of Pharmacy (AACP) Award for Excellence in Assessment. See the award announcement at http://www.aacp.org/career/awards/Pages/AwardforExcellenceinAssessment.aspx.
  8. Bertrand, J.*, Sparrow, T.**, & Jagdeep, S.* (2016, April). Torque accuracy in aerospace manufacturing. PerformanceXpress Newsletter, April’16 issue.
  9. Aull, J.**, Bartley, J.**, Olson, C.**, Weisberg, L.*, & Winiecki, D.+ (2016). Lessons learned while completing a needs assessment of ITSS, Inc. career development opportunities: A case study. Performance Improvement Quarterly, 28(4), 7–26.
  10. McGoldrick, B. D.** (2016, Spring). Testing the waters with mobile learning. Training Industry Magazine, 9(2), 16-19.
  11. Guddat, J.*, Hood, G.**, Lockett Zubak, C.*, Welch, K.** (2016). Needs Assessment Case Study: How Should a University Onboard Students into a Learning Management System? PerformanceXpress Newsletter, February ’16 issue.
  12. Chyung, S. Y.+, Gardin, B.*, Summers, A.*, & Aument, K.* (2016, February 1). Role-playing scenarios liberate eLearning from the “page-turner” box: Intoxicated guests. The eLearning Guild’s Learning Solutions Magazine.
  13. Chyung, S. Y.+, Gardin, B.*, Summers, A.*, & Aument, K.* (2016, January 25). Developing scenarios with RED programs: Troubleshooting for computer lab staff. The eLearning Guild’s Learning Solutions Magazine.
  14. McGoldrick, B. D.** (2015). Blending front-end analysis. In J. E. Stefaniak (Ed.), Cases on human performance improvement technologies (pp. 344-383). Hershey, PA: IGI Global.
  15. Chyung, S. Y.+, Olachea, S.*, Olson, C.*, & Davis, B.* (2015). A systematic evaluation of a soccer club’s college advisory program. In J. E. Stefaniak (Ed.), Cases on human performance improvement technologies (pp. 211-243). Hershey, PA: IGI Global.
  16. Kwan, J.**, Clark, S.**, & Villachica, S.+ (2015). Bringing service standards to life. In J. E. Stefaniak (Ed.), Cases on human performance improvement technologies (pp. 154-181). Hershey, PA: IGI Global.
  17. Aument, K.*, Pillion, K.* , & Stubbert, C. (2015). Case Study: Peer Observation Program Evaluation. PerformanceXpress Newsletter, December ’15 issue.
  18. Daniels, B.* & Conley, Q.+ (2015). Using Pedagogical Agents to Create Engaging, Personalized E-Learning. In Proceedings of E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2015 (pp. 1754-1757). Chesapeake, VA: Association for the Advancement of Computing in Education (AACE).
  19. Conley, Q.+ & Daniels, B.* (2015). Minding the Gap between Knowledge and Experience Using the Next Generation of eLearning Environments. In Proceedings of E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2015 (pp. 566-570). Chesapeake, VA: Association for the Advancement of Computing in Education (AACE).
  20. Scheufler, J.*, O’Neal, R.* , Nicholson, R. M.*, & Hargett, J.* (2015). Case Study: Evaluation of Whiteboard Usage at a University. PerformanceXpress Newsletter, November ’15 issue.
  21. Chyung, S. Y. +, Conley, Q.+, Gibson, E.+**, & McWatters, G.* (2015, October 14). What do novice e-learning developers think about rapid e-learning development programs? The eLearning Guild’s Learning Solutions e-Magazine.
  22. Bradford, J. * & Boler, K.*. (2015). The Horizon Model: Human Process Improvement Model from 30,000 feet to Below Sea Level. Performance Improvement, 54(8), 22-30.
  23. Urban, L.**, Christenson, M.**, & Benson, S.** (2015). Learning the ropes of program evaluation A case study. Performance Improvement, 54(1), 7-13.
  24. Lancaster, S.*, & Muranaka, K.* (2015). Case Study: Evaluation of a New Employee Orientation Program. PerformanceXpress Newsletter, May, ’15 issue.
  25. Becker, L.+** (2015). Group Executive Coaching. In Roussel, L., Harris, J.L., & Thomas, T. (Eds.), Management and Leadership for Nurse Administrators (7th ed., pp. 85-86). Jones & Bartlett Learning. (ISBN-13#: 978-0-470-19069-2)
  26. Roberts, K.* (2015, July). Ethical Principles: A Personal Guide. PerformanceXpress Newsletter, July, ’15 issue.
  27. Hood, G.A.*, Hoskins, VR.L.*, & Rietmann, J.* (2015). A Case study: An evaluation of the Coast Guard’s Bering Sea Ship Rider Program. PerformanceXpress Newsletter, April, ’15 issue.
  28. Chen, K., Lowenthal, P., & Bauer, C.** (2015). Effectiveness and student perceptions of high-enrollment health studies online courses. Accepted for publication in the Health Education Journal.
  29. Stevenson, C.** (2015). Thinking Systematically About Learning Ecosystems. Presented at the Learning & Performance ECOSYSTEM 2015 conference, Orlando, FL, March 25-27, 2015.
  30. Kazmierski, J. ** (2015). Knowledge Management: A Low-Cost, High-Impact Approach to an Age-Old Dilemma. Presented at the Learning & Performance ECOSYSTEM 2015 conference, Orlando, FL, March 25-27, 2015.
  31. Lutz, H.**, & Conley, Q.+ (2014). Creating participatory online learning environments: A social learning approach revisited. In Proceedings of the 2014 Association for Educational Communications and Technology (AECT) Conference, Jacksonville, FL.
  32. Adams, C.*, Hoskins, V.*, Richardson, J.*, & Rietmann, J.* (2015). Needs Assessment Case Study: Do-Gooder Safety Program. American Society of Safety Engineers eNewsletter. Retrieved from The Utility Connection.
  33. Cruz, A.*, & Dunn, D. * (2014). Case Study: Improving Customer Satisfaction, Quality, and Performance using Performance-Centered Solutions at ADDS Communication. Performance Improvement, 53(8), 19-23
  34. Aull, J.*, Bartley, J.*, Olson, C.**, & Weisberg, L.* (2014, December). A Needs Assessment of ITSS Inc. Career Development Opportunities. PerformanceXpress Newsletter, December, ’14 issue.
  35. Olachea, S.*, Olson, C.*, & Chyung, S. Y.+ (2014, October). A systematic evaluation of a soccer club’s college advisory program. Presented at the 28th Annual Conference of the American Evaluation Association, Denver, CO.
  36. Corbett, J.**, Gerome, K.*, & Nunn, I.* (2014, September). The Retiree Services Program PerformanceXpress Newsletter, September, ’14 issue.
  37. Proulx, R.**, & Smith, T.** (2014, August). E-Book Computer Training – Evaluating a Small Training Program. PerformanceXpress Newsletter, August, ’14 issue.
  38. Malik, A.*, & Wyville, J.** (2014, July 10). ISPI Montreal Caspule Presentation [Webinar]. Retrieved from http://ispimontreal.org/
  39. Urban, L.**, Christenson, M.**, & Benson, S.** (2014, June). Learning the Ropes of Program Evaluation: A Case Study PerformanceXpress Newsletter, June, ’14 issue.
  40. Kennedy, P.** (2014). “The ABCs of Evaluation” presented at the May 2014 ISPI Boeing chapter meeting. Everett, WA.
  41. Wile, D. E.** (2014). Why doers do – Part 1: Internal elements of human performance. Performance Improvement, 53(2), 14-20.
  42. Wile, D. E.** (2014). Why doers do – Part 2: External-tangible elements of human performance. Performance Improvement, 53(3), 3-13.
  43. Marker, A.+, Villachica, S.+, Stepich, D.+, Allen, D.**, & Stanton, L.* (2014). An updated framework for human performance improvement in the workplace: The Spiral HPI framework. Performance Improvement, 53(1), 9-22.
  44. Kennedy, P. E.**, Chyung, S. Y.+, Winiecki, D. J.+, & Brinkerhoff, R. O. (2014). Training professionals’ usage and understanding of Kirkpatrick’s level 3 and level 4 evaluations. International Journal of Training and Development, 18(1), 1-21.
  45. Olachea, S.*, Olson, C.*, & Davis, B.* (2014, March). Case study evaluating a competitive soccer club’s college advisory program PerformanceXpress Newsletter, March, ’14 issue.
  46. Alley, V.*, Martin, E.*, Rohde, G.*, & Wolthuis, A.* (2014, February). Needs Assessment Case Study: Preserving Patient Safety. PerformanceXpress Newsletter, February, ’14 issue.
  47. Alger, J.*, Baerlocher, K.*, & Harris, K.** (2014, January). Case Study: Evaluating a High School Associated Student Body Program. PerformanceXpress Newsletter, January, ’14 issue.
  48. Lockett Zubak, C.* (2013). Simulations, games, and engaged learning. In IDeal: Design for Learning, Q1 2013. (pp. 7-13). Society for Technical Communication. Retrieved from
    http://www.stcidlsig.org/wp-content/uploads/sites/7/2009/12/IDeaL-2013-Q1.pdf
  49. Proulx, R.** (2013). e-Book computer training: Evaluating a small training program. In IDeal: Design for Learning, Q3 2013 (pp. 7-9). Society for Technical Communication.
  50. Kennedy, P.** (2013). “Introduction to Program Evaluation: Apply Evaluation Methods to Performance Improvement” presented at the August 2013 ISPI Potomac chapter meeting. Bethesda, MD.
  51. Kennedy, P. E.**, & Chyung, S. Y.+ (2013, September). Barriers to behavior-based and outcome-based evaluations of workplace training. Presented at the 27th Annual Conference of the American Evaluation Association, Washington D.C., October 2013.
  52. Anderson, J., & Provant-Robishaw, C.** (2013). “Conversion of Medical Terminology Course to High Enrollment Online Course” presented at the 29th Conference on Distance Teaching and Learning, held August 8-9 at the University of Wisconsin-Madison, in Madison, WI.
  53. Chyung, S. Y.+, Wisniewski, A.**, Inderbitzen, B.**, & Campbell, D.** (2013). An improvement- and accountability-oriented program evaluation: An evaluation of the Adventure Scouts Program. Performance Improvement Quarterly, 26(3), 87-115.
  54. Wile, D.** (2013) Why Doers Do: Managing Human Performance to Optimize the Return on your People Investment. Publisher: CreateSpace Independent Publishing Platform.
  55. Proulx, R.** (2013). e-Book computer training: Evaluating a small training program. In IDeal: Design for Learning, Q3 2013 (pp. 7-9). Society for Technical Communication. Retrieved from http://www.stcidlsig.org/wp/wp-content/uploads/2013/07/IDeaL_2013_Q3.pdf
  56. Chyung, S. Y.+, & Vachon, M.* (2005/2013). An investigation of the profiles of satisfying and dissatisfying factors in e-learning. Performance Improvement Quarterly, 18(2), 97-113, Invited to be reprinted in Performance Improvement Quarterly, 26(2), 117-134.
  57. Chyung, S. Y.+, & Virgilio, S.* (2013). Watching both sides of the e-learning satisfaction seesaw. Performance Improvement Quarterly, 26(2), 135-140.
  58. Anderson, P** (2012, December). New Training for New Legal Secretary Roles. Peer-to-Peer Magazine, pp. 18-20.
  59. Lundberrg, C.**, Bowes, S.**, Struchen, T.**, & Weir, D.** (2012, March). Rounding the Bases: A Story of Full-Cycle Instructional Design for the Sports Bar PerformanceXpress Newsletter, September, ’12 issue.
  60. Clark, S.**, Collins, A.*, Kwan, J.**, & Sesnon, A.** (2012, August). Making Service Standards Real for Families in Need PerformanceXpress Newsletter, August, ’12 issue.
  61. Peeterse, N.*, Yandell, A.*, & Catcott, L.* (2012, July). Evaluating a Small IT Business Help Desk Program, Including a ROI PerformanceXpress Newsletter, July, ’12 issue.
  62. Wessel, J.*, Bowden, D.*, & Horveath, B.* (2012, June). An Evaluation of Presentation Skills Instruction PerformanceXpress Newsletter, June, ’12 issue.
  63. Wisniewski, A.*, Campbell, D.*, & Inderbitzen, B.* (2012, May). A Summative Evaluation of the Adventure Scouts Program PerformanceXpress Newsletter, May, ’12 issue.
  64. Inderbitzen, B.*, Webb, B.*, Struchen, T.*, & Wessel, J.* (2012, April). Conducting a Needs Assessment for Craft Beer Sales PerformanceXpress Newsletter, April, ’12 issue.
  65. Elliott, K.*, Hoveland, S.*, & Benson, S.* (2012, March). A Needs Assessment on Quality Control and Performance Issues at a Manufacturing Company PerformanceXpress Newsletter, March, ’12 issue.
  66. Flanagan, L.*, Henson, J.*, & Zank, L.* (2012, February). Dispensing Advice on the Line PerformanceXpress Newsletter, February, ’12 issue.
  67. Duman, B.**, & Martin, P. (2012, January/February). Reducting errant ordered radiology exams. Radiology Management, 341, 18-22.
  68. Flanagan, L.*, Benjegerdes, L.*, & Tyler, C.* (2011). Evaluating a process equipment training program for a Biotech company. PerformanceXpress Newsletter, December ’11 issue.
  69. Budveit, J.*, Benson, S. B.*, Inderbitzen, B.*, & Betty, K.* (2011). Closing a gap in performance for supervisors. PerformanceXpress Newsletter, November ’11 issue.
  70. Piersol, B.** et al. (2011, October). The art and practice of virtual work: First things first in engineering desired results. Proven Magazine, 4(4), 22-25.
  71. Bowden, D.*, Nitu, C.*, Peterson, J.*, & Sears, T.** (2011). Needs Assessment for a Fast Growing Global Training and Consulting Organization. PerformanceXpress Newsletter, October ’11 issue.
  72. Herrick, J.*, & Nielsen, R.* (2011). Evaluating a Program that Helps Professors Teach. PerformanceXpress Newsletter, September ’11 issue.
  73. Lemanski, E.*, Wisniewski, A.*, & Benson, S.* (2011). Reaching the Quality Benchmark-Case Study. PerformanceXpress Newsletter, August ’11 issue.
  74. Rist, S.* & Allen, D.* (2011). Evaluating a University Residential Living-Learning Community. PerformanceXpress Newsletter, July ’11 issue.
  75. Clark, S.* (2010). Working from Home: One Team’s Story. PerformanceXpress Newsletter, June ’11 issue.
  76. Mauney, R.*, & Stein, S.* (2011). Improving Interviewing Skills for Affordable Housing Providers. PerformanceXpress Newsletter, May ’11 issue.
  77. Lambert, J.** (2011). “Five Steps You Shouldn’t Skip in Your Rapid Lectora Project” presented at the 2011 Lectora User Conference. Cincinnati, OH
  78. Kwan, J.*, & Clark, S. * (2011). Evaluating a Consulting Methodology Training Program. PerformanceXpress Newsletter, April ’11 issue.
  79. Lambert, J.** (2011). “How Fast is Too Fast? Five Steps You Can’t Afford to Skip in E-Learning.” E-Learning Guild’s April Online Forum.
  80. Thomas, J.*, Borum, C.*, & Benney, K.* (2011). Using the BEM for Performance Analysis at a Technology Company. PerformanceXpress Newsletter, March ’11 issue.
  81. Lambert, J.** (2011). “Key Design Considerations for eLearning.” presented at the ASTD Atlanta Technology-based Learning SIG. Atlanta, GA
  82. Duman, B.**, Chyung, S. Y.+, Villachica, S.+, & Winiecki, D.+ (2011). Root causes of errant ordered radiology exams: Results of a needs assessment. Performance Improvement Journal, 50(1), 17-24.
  83. Christensen, B.**, Cormack, E.*, & Spice, B.* (2011). Evaluation leadership development in an academic program. Performance Improvement Journal, 50(1), 9-16.
  84. Flanagan, L.*, Spice, B.*, & Wessel, J.* (2011). Optimizing the SOP – Subtleties of Kinesthetic Performance. PerformanceXpress Newsletter, February, ’11 issue.
  85. McGoldrick, B.** (2010). Was there success in life? Blending to create usable and effective models. PerformanceXpress Newsletter, December, ’10 issue. http://www.performancexpress.org/1012/#tales
  86. Chase, S.*, Levy, A.*, & Marchini, K.* (2010). Constructing Competencies Creates Construction Consistency. PerformanceXpress Newsletter, November, ’10 issue. http://www.performancexpress.org/1011/#tales
  87. Lambert, J.** (2010). “Think Small: Creating Effective, Quick Hit eLearning.” presented at the ASTD Atlanta SIG. Atlanta, GA.
  88. Spice, B.* (2010). Understanding a Successful System from the Inside-Out. PerformanceXpress Newsletter, October, ’10 issue. http://performancexpress.org/1010/#tales.
  89. Lundberg, C.*, Elderman, J.*, Ferrell, P.*, & Harper, L.* (2010). Data Gathering and Analysis for Needs Assessment: A Case Study. Performance Improvement Journal, 49(8), 27-34.
  90. Lundberg, C.*, Elderman, J.*, & Harper, L.* (2010, September). Evaluating a Retail Management Operations Training Program. PerformanceXpress Newsletter, September, ’10 issue. http://performancexpress.org/1009/#tales.
  91. Flannery, R.*, & Gherardi, M.* (2010, August). Identifying and Assessing Needs Associated with Expansion of a Business. PerformanceXpress Newsletter, August, ’10 issue. http://performancexpress.org/1008/#tales.
  92. Wisniewski, A.*, & Groupp, A.* (2010, July). Play Facilitation – A Training Program for Parents. PerformanceXpress Newsletter, July, ’10 issue. http://performancexpress.org/1007/#tales.
  93. Bryant, D.** (2010, June). The Tom Bombadil Effect – A Lesson in Instructional Design from the Making of The Lord of the Rings. PerformanceXpress Newsletter, June, ’10 issue. http://www.performancexpress.org/1006/.
  94. Johnecheck, L.* (2010, June). HPT as Intermediary: Toward Competency as an IT-Management Liaison. PerformanceXpress Newsletter, June, ’10 issue. http://www.performancexpress.org/1006/#tales.
  95. Lambert, Jay** (2010, June). Rapid Development Tools: Better, Faster & Cheaper. Is it possible with Rapid Development Tools to Achieve All Three? Panelist for an ASTD Atlanta Technology-Based (TB-l) SIG event.
  96. Allen, D.*, Hocken, W.*, Lesh, K.*, & Palmer, K. ** (2010, May). Strategic Help for Hounds. PerformanceXpress Newsletter, May, ’10 issue. http://www.performancexpress.org/1005/#tales.
  97. Gable, S**., Chyung, S. Y.+, Marker, A.+, & Winiecki, D.+ (2010). How should organizational leaders use employee engagement survey data? Performance Improvement Journal, 49(4), 17-26.
  98. Huglin, L.**, + (2010). Research themes in HPT: A content review of the ISPI journals. Performance Improvement Journal, 49(4), 9-16.
  99. Chyung, S. Y.+, Winiecki, D.+, & Downing, J.** (2010). Training and performance improvement professionals’ perspectives on ethical challenges during evaluation practice. Performance Improvement Quarterly, 23(1), 7 – 29.
  100. Chyung, S. Y.+, Moll, A., & Berg, S.** (2010). The role of intrinsic goal orientation, self-efficacy, and e-learning practice in engineering education. The Journal of Effective Teaching, 10(1), 22-37.
  101. Allaire, B.** (2010, April). Volunteer with ISPI: Grow our practice! Presented at THE Performance Improvement Conference, San Francisco, CA.
  102. Bishop, J.*, Budveit, J.*, Fenicottero, D.*, & Scott, G.* (2010, April). ISPI university case study competition. Presented at THE Performance Improvement Conference, San Francisco, CA.
  103. Chyung, S. Y.+, Palmer, K.**, & McGoldrick, B.** (2010, April). Evaluation of an online training program for Solaris system administrators. Presented at THE Performance Improvement Conference, San Francisco, CA.
  104. McGoldrick, B.** (2010, April). Expanding ROI in training programs using Scriven, Kirkpatrick, and Brinkerhoff. Presented at THE Performance Improvement Conference, San Francisco, CA.
  105. Sinclair, J.** (2010, April). Sail into alignment while streamlining training programs. Presented at THE Performance Improvement Conference, San Francisco, CA.
  106. Taylor, T.** (2010, April). Using logic models for planning and evaluation: One step at a time. Presented at THE Performance Improvement Conference, San Francisco, CA.
  107. Westerlund, K.*, & Westerlund, J.** (2010, April). Adding simulation into your human performance technology ‘toolkit.’ Presented at THE Performance Improvement Conference, San Francisco, CA.
  108. Lundberg, C.*, Elderman, J.*, Ferrell, P.*, & Harper, L.* (2010, April). Needs Assessment on Service Center Technicians’ Billable Hours. PerformanceXpress Newsletter, April, ’10 issue. http://www.performancexpress.org/1004/#tales.
  109. Brett Christensen* receives the Excellence in IPT Practice Award, Spring 2010.
  110. Muller, N**, & Roberts, V., (2010, March). Seven Cures to Skipping the Needs Assessment. T+D Magazine, 32-34.
  111. Duman, B**, (2010, March). Root Causes of Errant Ordered Radiology Exams. PerformanceXpress Newsletter, March , ’10 issue. http://www.performancexpress.org/1003/#tales.
  112. Christensen, B.*, Cormack, E.*, & Spice, B.* (2010, February). Evaluating Practical Leadership in an Academic Setting. PerformanceXpress Newsletter, February, ’10 issue. http://performancexpress.org/1002/#tales.
  113. Harper, L.*, & Grage, K.* (2010, January). Taking PowerPoint to the Next Level. PerformanceXpress Newsletter, January, ’10 issue. http://performancexpress.org/1001/#tales.
  114. Duman, B** (2009, December). The root causes of errant ordered radiology exams. Boise State University Theses and Dissertations. Available at http://scholarworks.boisestate.edu/td/79/
  115. Chyung, S. Y.+, & Berg, S. A.** (2009). Linking practice and theory. In Watkins, R., & Leigh, D. (Eds.), The handbook of improving performance in the workplace (Vol. 2: The Handbook of Selecting and Implementing Performance Interventions, pp. 27-50). Jossey-Bass, Wiley. (ISBN-13#: 978-0-470-19069-2)
  116. Lambert, J.** (2009, November). eLearning does not replace sound instructional design. Presented at the ASTD Chattanooga chapter meeting in Chattanooga, TN.
  117. Peterson, J.*, & Allen, D. *(2009, November). Reducing Service Department Profit Loss Using the Behavioral Engineering Model. PerformanceXpress Newsletter, November, ’09 issue. http://performancexpress.org/0911/#tales.
  118. Huglin, L. M. + (2009). HPT Roots and Branches: Analyzing Over 45 Years of the Field’s Own Citations. Part 2: Book Citations. Performance Improvement Quarterly, 22(3), 95-104.
  119. Carleton, K. L. ** (2009). Framing sustainable performance with the six-P. Performance Improvement, 48(8), 27-34.
  120. Marker, A. +, Caswell, C.**, & Johnsen, E. ** (2009). A planning and evaluation six-pack for sustainable organizations: The six-P framework. Performance Improvement, 48(8), 27-34.
  121. Christensen, B.*, Grage, K.*, Hajba, M.*, & Spice, B.* (2009, October). Where are the project status reports? Applying needs assessment in the workplace. PerformanceXpress Newsletter, October, ’09 issue. http://performancexpress.org/0910/#tales.
  122. Kazmierski, J.*, Kohlmann, D.*, & Rose, J.* (2009, September). Merrill’s first principles applied to learning interviewing skills. PerformanceXpress Newsletter, September, ’09 issue. http://performancexpress.org/0909/#tales.
  123. Lambert, J.** (2009, September). eLearning does not replace sound instructional design. Presented at the STC Atlanta chapter meeting in Atlanta, GA.
  124. Chyung, S. Y.+, & Trenas, A.** (2009, August 24). Content Design for Performance-Oriented Reusable Blended Learning. The eLearning Guild’s Learning Solutions e-Magazine, 1-9.
  125. Christensen, B.*, & Barr, J. (2009). The assessment interaction plan: A tool for driving performance improvement through analysis to application. Performance Improvement, 48(6), 30-38.
  126. Johnecheck, L.*, Baker, D.*, & Bellatorre, J.* (2009, August). Ready to Run? An evaluation of a northern Michigan Girls on the Run Program. PerformanceXpress Newsletter, August, ’09 issue. http://performancexpress.org/0908/#tales.
  127. Caswell, C.*, Gaylord, T., Letourneau, J.*, Kirk, R.*, & Donelson, M.* (2009, July). A consumer-oriented approach to evaluation of new employee orientation program. PerformanceXpress Newsletter, July, ’09 issue. http://performancexpress.org/0907/#tales.
  128. Piersol, B.*, Hajba, M.*, Lyles, C.*, & MacDougall, E.* (2009, June). Formative evaluation of a Hampton Roads regional approach to FIRST Robotics. PerformanceXpress Newsletter, June, ’09 issue. http://performancexpress.org/0906/#tales.
  129. Cormack, E.*, Fenicottero, D.*, O’Connor, J.*, & Scott, G.* (2009, May). Finding causal loops and systemic solutions through an ethnographic approach to needs assessment. PerformanceXpress Newsletter, May, ’09 issue. http://performancexpress.org/0905/#tales.
  130. Shelley Berg’s ** master’s thesis (titled ‘Analyzing Leaders’ Perceptions to Enhance the Use of an Employee Engagement Survey’) received an Outstanding Student Research award from the International Society for Performance Improvement (ISPI). The award was presented at the 47th ISPI Conference, New York.
  131. Chyung, S. Y.+, Wetterling, J.* , Downing, J.* , & Diaz, C.* (2009, April). The joy of survey design, data collection and analysis! Presented at the 47th ISPI Conference, Orlando, FL.
  132. Wetterling, J.* (2009, April). Wiki Wiki Wow!: The Collaborative, Do-It-Yourself Job Aid. Presented at the 47th ISPI Conference, Orlando, FL.
  133. Christensen, B.* (2009, April). Assessment & interaction planning: One key to instructional design prowess. Presented at the 47th ISPI Conference, Orlando, FL.
  134. Hardin, D.** (2009, April). EPSS: Know when and how to create your own. Presented at the 47th ISPI Conference, Orlando, FL
  135. Gayeski, D.+, & Piersol. W.* (2009, April). White space rafting: Understanding and improving collaboration within and between organization. Presented at the 47th ISPI Conference, Orlando, FL.
  136. Smith, E.L.*, Gilman, J.*, Harris, R. *, Provant-Robishaw, C.*, & Rooke, S.* (2009, April). Tales from the Field: Did the Training Work? An Evaluation of a Retail Training Program. PerformanceXpress, April Issue. http://performancexpress.org/0904/#tales.
  137. Becker, L** (2009, April). The Impact of Organizational Information Overload on Managers: Making Knowledge Work More Productive in the 21st Century. Presented at the Spring 2009 Conference of the Information Overload Research Group “Managing Information Overload”, Palo Alto, CA.
  138. Joann Swanson** received a third place in the national ‘Articulate Guru Awards’ contest. See http://www.articulate.com/community/showcase/?page_id=119
  139. Shelley Berg** and Dr. Chyung’s research “Factors that influence informal learning in the workplace” published in the Journal of Workplace Learning has been chosen as an Outstanding Paper Award Winner at the Literati Network Awards for Excellence 2009.
  140. Davies, M.*, & Smith, D.* (2009, March). Tales from the Field: Improving a Core Measurement at an Acute Care Facility. PerformanceXpress, March Issue. http://performancexpress.org/0903/#tales.
  141. Emery, J.** (2009, March). Executive insights: Decision support tools – New ways to create e-learning. Presented at the E-Learning Guild’s 2009 Annual Gathering in Orlando, FL.
  142. Lambert, J.** (2009, February). Flash does not replace sound instructional design. Presented at the Training 2009 conference in Atlanta, GA.
  143. Berg, S.** (2009, January). Tales from the field: How Are You Using the Data Obtained from Your Employee Engagement Survey? PerformanceXpress, January Issue. http://performancexpress.org/0901/#tales.
  144. Chyung, S. Y.+, & Swanson, J.** (2009). A reusable learning object approach to designing online courses. In P. L. Rogers, et al. (Eds.), The encyclopedia of distance learning (2nd ed.) (Vol. 4, pp. 1800-1805). Hershey, PA: IDEA Group. (ISBN-13#: 978-1-60566-198-8)
  145. Stepich, D.+, Chyung, S. Y.+, & Smith-Hobbs, A.** (2009). Research on cultural factors in global e-learning. In P. L. Rogers, et al. (Eds.), The encyclopedia of distance learning (2nd ed.) (Vol. 3, pp. 1758-1765). Hershey, PA: IDEA Group. (ISBN-13#: 978-1-60566-198-8)
  146. Letourneau, J.* (2008, December). Tales from the field: Improving Employee Satisfaction Through Training or Something Else? PerformanceXpress, December Issue. http://performancexpress.org/0812/#tales.
  147. Wetterling, J.* (2008, November). Tales from the field: The Prevention of Medication Errors in Surgery. PerformanceXpress, November Issue. http://performancexpress.org/0811/#tales.
  148. Berg, S.* (2008, October). Analyzing leaders’ perceptions to enhance the use of an employee engagement survey. Boise State University Theses and Dissertations.
  149. Taylor, K.*, Mitcham, T.*, & Case, A.* (2008, October). Tales from the field: Assessing needs for improving the performance of recycling efforts at Boise State University. PerformanceXpress, October Issue. http://performancexpress.org/0810/#tales.
  150. Taylor, K.*, & Chyung, S. Y.+ (2008). Would you adopt “Second Life” as a training and development tool? Performance Improvement Journal, 47(9), 17-26.
  151. Donelson, M.*, & Marker, A.+ (2008, September). Tales from the Field: Using the SAM for Cause Analysis in a Large Retail Setting. PerformanceXpress, September Issue. http://performancexpress.org/0809/#tales.
  152. Henry, D.**, Luekens, V., & Bannon, J. (2008, September). Training Requirements Analysis: When, Why and How. Presented at the 2008 USCG HPT Workshop “The Value of Performance”, Williamsburg, VA.
  153. Casad, S.**, & Feldt, G. (2008, September). HPT and Acquisitions: Into “Deep Water”? Presented at the 2008 USCG HPT Workshop “The Value of Performance”, Williamsburg, VA.
  154. Piersol, W.* (2008, September). Interoperability-Collaboration Maturity Model. Presented at the 2008 USCG HPT Workshop “The Value of Performance”, Williamsburg, VA.
  155. Hardin, D.** (2008, September). Create Your Own Electronic Performance Support Systems (EPSS). Presented at the 2008 USCG HPT Workshop “The Value of Performance”, Williamsburg, VA.
  156. Caswell, C.*, Diaz, C.*, & Berg, S. A.*, (2008, August). Tales from the Field: Applying the FEA and the OEM to Strategic Needs Assessment of Faith-Based Daycare. PerformanceXpress, August Issue. http://performancexpress.org/0808/#tales.
  157. Berg, S. A.*, & Chyung, S. Y.+ (2008, July). Tales from the Field: Informal Learning as a Training Transfer Strategy. PerformanceXpress, July Issue. http://performancexpress.org/0807/#tales.
  158. Ronald, B.**, & Marker, A. +(2008, June). Tales from the Field: Using the SAM for cause analysis in county community and family services. PerformanceXpress, June Issue. http://performancexpress.org/0806/#tales.
  159. Berg, S. A.*, & Chyung, S. Y. + (2008). Factors that influence informal learning in the workplace. The Journal of Workplace Learning, 20(4), 229-244.
  160. Shelley Berg* received an Honorary Materials Scientist award for developing a series of e-learning modules for the department of Materials Science and Engineering at Boise State University The modules are being used as supplementary learning material in ENGR 245 and other advanced engineering courses.
  161. Taylor, K. C.*, & Chyung, S. Y.+ (2008, April). Implications of 3D virtual environment on employee training and development. Presented at the 2008 Rocky Mountain Psychological Association Convention, Boise, ID.
  162. Janet Emery** (’03), David Barnes** (’98), Tony Gonzales** (’06), and Kris Benney* at DIRECTV, Boise, ID received the International Society for Performance Improvement (ISPI) 2008 Award for Excellence at the 46th ISPI Conference, New York.
  163. Marker, A.+, Donelson, M.*, & Ronald, B.* (2008, April). Synchronized cause analysis: Expanding Gilbert’s BEM to fit your environmental analysis. Presented at the 46th ISPI Conference, New York.
  164. Chyung, S. Y.+, Kirk, R.*, Letourneau, J.*, & Wetterling, J.* (2008, April). Gilbert’s leisurely theorems applied to human performance in healthcare. Presented at the 46th ISPI Conference, New York.
  165. Berg, S. A.*, & Chyung, S. Y.+ (2008, April). Informal learning at work: How to assess and maximize engagement. Presented at the 46th ISPI Conference, New York.
  166. Berg, S. A.*, & Chyung, S. Y.+ (2008, April). Research exchange: Factors that influence informal learning in the workplace. Presented at the 46th ISPI Conference, New York.
  167. Taylor, K. C.*, & Chyung, S. Y.+ (2008, April). Research exchange: The perceptions of training and development professionals concerning the use of Second Life for training and development. Presented at the 46th ISPI Conference, New York.
  168. Clem, J. D.**(2007). The synthetic instructor: Implementation for web-based electronic performance support systems. Performance Improvement, 46(8), 27-31.
  169. Lambert, J.**, & Brown, T. (2007). Shaping a skills-based curriculum across diverse departments. Presented at ASTD International Conference & Expedition, Atlanta, GA.
  170. Beckham, C., & Willyerd, K.** (2007). E-learning. Presented at ASTD International Conference & Expedition, Atlanta, GA.
  171. Piersol, B.* (2007). Human Performance Technology: A discipline to improve C2 concept development and analysis. Presented at the International Command and Control Research Technology Symposium in Newport, RI.
  172. Jaynes, T., & Wood, R.**(2007). Building a world class learning organization. Presented at ACRP Global Conference and Exhibition, Seattle, WA.
  173. Berg, S. A.*, & Chyung, S. Y.+ (2007). When Blackboard met Articulate: How SCORM made it happen. Proceedings of World Conference on Ed-Media (Also presented at Ed-Media Conference in Vancouver, Canada)
  174. Depaul, G., Kirkey, D., & Benjamin, C.** (2007). Guaranteeing interventions: Nine formative evaluations that help. Presented at the 45th ISPI conference, San Francisco, CA.
  175. Benjamin, C.**, Held, J., Kirkey, D., & Svenson, R. (2007). Putting “the learning” back into the work: Strategies for developing learning in the workplace. Presented at the 45th ISPI conference, San Francisco, CA.
  176. Beresford, B., & Flynn, P.* (2007) The business of training is business results. Presented at the 45th ISPI conference, San Francisco, CA.
  177. Piersol, B.*, & Marker, A.+ (2007). Power to the edge: Mapping employee empowerment using a construct. Presented at the 45th ISPI conference, San Francisco, CA.
  178. Chyung, S. Y.+, Ronald, B.*, & Kohlmann, D.* (2007). Case studies: Building a front-end analysis funnel. An invited encore presentation at the 45th ISPI Conference, San Francisco, CA.
  179. Chyung, S. Y.+, , P.*, & Stebner, M.* (2007). Front-end analysis & rear-end analysis: A chicken and egg issue? Presented at the 45th ISPI conference, San Francisco, CA.
  180. Piersol, B.* (2007). Employee engagement and power to the edge. Performance Improvement, 46(4), 30-33.
  181. Twitchell, D. G., Bodrero, R.+, Good, M., & Burk, K.* (2007). Overcoming challenges to successful interagency collaboration. Performance Improvement, 46(3), 8-15.
  182. Lambert, J.** (2007). Understanding SCORM and LMS. Technology Association of Geogia Website: http://www.tagonline.org/articles.php?id=75
  183. Huglin, L. M.+, Johnsen, L.*, & Marker, A.+ (2007). Research priorities in performance technology: A Delphi study. Performance Improvement Quarterly, 20(1), 75-91.
  184. Marker, A.+, Huglin, L.+, & Johnsen, L.* (2006). Empirical research on performance improvement: an update. Performance Improvement Quarterly, 19(4), 7-22.
  185. Huglin, L. M.+, Marker, T.+, & Johnsen, L.* (2006). Research trends in human performance technology. Paper presented at the 5th Annual ISPI-Europe Conference, Prague, Czech Republic, October 12-14.
  186. Alexander, M.**, & Christoffersen, J.** (2006). The total evaluation process: Shifting the mental model. Performance Improvement, 45(7). 23-27. (Also presented at the 2nd Hanyang University and Boise State University’s Inter-Institutional Symposium, Boise, Idaho)
  187. Steiger, A.** (2006). HPT applied in an information technology organization (case study). Presented at the 2nd Hanyang University and Boise State University’s Inter-Institutional Symposium, Boise, Idaho.
  188. Huglin, L.+, Marker, A.+, & Johnsen, L.* (2006). The status of research in HPT. Presented at the 2nd Hanyang University and Boise State University’s Inter-Institutional Symposium, Boise, Idaho.
  189. Swanson, J.*, & Chyung, S. Y.+ (2006, September). A reusable learning object approach to designing online courses. Presented at ASTD-Treasure Valley Chapter Conference, Boise, Idaho.
  190. Rosenberg, E.**, & Schuster, M. (2006, May). Data Certification — A blended solution for sales training. Presented at e-Learning Guild Online Forum, May 18, 2006, Session 301: http://www.elearningguild.com/pbuild/linkbuilder.cfm?selection=doc.1004
  191. Rosenberg, E.**, & Schuster, M. (2006, April). Data Certification — A blended solution for sales training. Presented at e-Learning Guild – e-Learning Producer Conference. http://www.elearningguild.com/concurrent_sessions/?event=25&selection=doc.1057&templateid=1
  192. Chyung, S. Y.,+ Burk, K.*, & Ronald, B.* (2006). Case studies: Building a front-end analysis funnel. Paper presented at the 44th ISPI Conference, Dallas, TX
  193. Beresford, B., & Flynn, P.* (2006). Prove that training works — And start a performance revolution. Presented at the 44th ISPI Conference, Dallas, TX.
  194. Huglin, L.+, Johnsen, L.*, & Marker, A.+ (April, 2006). Empirical research on performance improvement: An update. Presented at the 44th ISPI Conference, Dallas, TX.
  195. Wagner, D., Paden, S.**, & Gayeski, D.+ (2006). Who needs HPT? Competing models for performance improvement. Presented at the 44th ISPI Conference, Dallas, TX.
  196. Aston, G.** (2006). George’s team at The Regence Group was awarded a Distinguished Award from the Puget Sound Chapter of the Society for Technical Communications for the “Investigations Training” online course.
  197. Howlett, B.**, & Hewett, B. (2006). Securing and proctoring online tests. In M. Hricko, & S. L. Howell (Eds.), Online assessment and measurement: Foundations and challenges (pp. 300-329). Hershey, PA: The Idea Group.
  198. Zauha, J.** (2005). Jody, a Performance Development Specialist for the State of Idaho Division of Human Resources, was elected President-Elect at the national Conference of the National Association for Government Training and Development (NAGTAD) held in New Hampshire on September 2005.
  199. Chyung, S. Y.+, & Vachon, M.** (2005). An investigation of the profiles of satisfying and dissatisfying factors in e-learning. Performance Improvement Quarterly, 18(2), 97-113.
  200. Janes, M.*, Johnsen, L.*, & Cox, D.+ (2005). Cultural relevance of American learning styles theories in instructional and performance technology. Presented at the 1st Hanyang University and Boise State University’s Inter-Institutional Symposium, Seoul, South Korea.
  201. Smith-Hobbs, A.*, Chyung, S. Y.+, & Stepich, D.+ (2005, May). Multicultural considerations in e-learning from an American perspective. Presented at the 1st Hanyang University and Boise State University’s Inter-Institutional Symposium, Seoul, South Korea.
  202. Fleenor, M.*, & Winiecki, D.+ (2005). Designing a self-service academic advisement EPSS using rapid application development. Presented at the 1st Hanyang University and Boise State University’s Inter-Institutional Symposium, Seoul, South Korea.
  203. Chyung, S. Y.+, Hardin, D.*, & Piersol, W.* (2005, April). Case studies: Transferring and transforming HPT theories and models for real practice. Presented at the 43rd ISPI Conference, Vancouver, Canada.
  204. Hardin, D.* (2005). Dan received an “Outstanding Performance Aid” award from ISPI.
  205. Hendel-Giller, R.** (2005). Value-based ROI: Moving beyond financial outcomes. Presented at the 43rd ISPI Conference. Vancouver, Canada.
  206. Sala, S.** (2005). Performance DNA: Restructuring the code for learning and development. Presented at the 43rd ISPI Conference. Vancouver, Canada.
  207. Blake, C.* (2004). Carlyn received a “Certified Performance Technologist” from the ISPI.
  208. Rosenbaum, A.* (2004). How to remember not to forget. iUniverse Inc.
  209. Alexander, M.*, & Christoffersen, J.* (2004). Politics in organizational change and the human performance technologist. Performance Improvement, 43(4). 21-27.
  210. Steinman, K.** (2004). Case study: The Regence group’s evolution into e-Learning. Available at the ASTD Learning Circuits website: http://www.learningcircuits.org/2004/apr2004/steinman.htm
  211. Mann, C.** (2004). Christopher received a “Certified Performance Technologist” from the ISPI. Christopher is currently working at the Defense Intelligence Agency as the Performance Improvement Officer.
  212. Sanford-Edgemon, J.* (2004). Perpetuating a lasting contribution to the greater good. An encore presentation at the 42nd ISPI Conference, Tampa, FL.
  213. Paden, S.*, & Thiagarajan, S.+ (2004). Performance consulting: Partnering for peak performance. Presented at the 42nd ISPI Conference, Tampa, FL.
  214. Schubert, D.* (2003). Use and rationale of media types in performance-centered design. In G. Dickelman+ (Ed.), EPSS revisited: A lifecycle for developing performance-centered systems (pp. 156-160). ISPI.
  215. Held, J.* (2003). In synch with synchronous online testing. Presented at the 19th Annual Conference on Distance Teaching & Learning, Madison, WI.
  216. Steinman, K.** (2003). Ken received a “Certified Performance Technologist” from the ISPI. Ken has been an active Performance Technologist since 1996. At the Boeing Company he was an Organizational Change Analyst. He currently manages the e-Learning program for The Regence Group.
  217. Biga, K.** (2003). Kathy received a “Lifetime Achievement Award in Mathematics” from MTA (Mathematics Teachers Association – Chicago).
  218. Chyung, S. Y.+, & Aston, G.* (2003). The use of web-based back-end database systems to improve administrative support of e-learning programs. World Conference on E-Learning in Corp., Govt., Health., & Higher Ed., 2003(1), 2093-2096. [Online] (Also presented at the E-Learn ’03 Conference, Phoenix, AZ.)
  219. Chyung, S. Y.+, Barrow, M.*, & Giles, R.* (2003). A recipe for developing web-based back-end database systems: FrontPage, ASP, SQL… and what else? World Conference on E-Learning in Corp., Govt., Health., & Higher Ed., 2003(1), 2090-2092. [Online] (Also presented at the E-Learn ’03 Conference, Phoenix, AZ.)
  220. Paden, P.* (2003). Shaunda received a “Certified Performance Technologist” from the ISPI.
  221. Chyung, S. Y.+, & Wesche, B.* (2003, September). Training professionals’ web-based learning and performance tools. Presented at the ASTD Treasure Valley Conference, Boise, ID.
  222. Oehlert, M.* (2003). Mark was awarded a grant in e-learning from the Masie Center.
  223. Schwiebert, P.+, Marmon, S.*, & Micone, B.* (2003). Instructional and Performance Technology competencies: From identification to assessment. Presented at the 41st ISPI Conference, Boston, MA.
  224. Grygiel, L.** (2003). Received a “Certified Performance Technologist” from the ISPI.
  225. Wisener, G.* (2003). His article was listed as one of the ‘articles to read’ on Gloria Gery’s website: http://www.gloriagery.com
  226. Hendel-Giller, R.*, & Stepich, D. A.+ (2003). Diane King. In Ertmer, P. A. & Quinn, J. (Eds.). The ID CaseBook: Case studies in instructional design (2nd ed.). Upper Saddle River, NJ: Prentice-Hall.
  227. Elsbernd, G.*, & Stepich, D. A.+ (2003). Davey Jones. In Ertmer, P. A. & Quinn, J. (Eds.). The ID CaseBook: Case studies in instructional design (2nd ed.). Upper Saddle River, NJ: Prentice-Hall.
  228. Howlett, B.*, Shoufler, C.*, Trenas, A.*, & Duncan, Y.* (2002). Playing games and learning too: Interactive computer games in adult learning. SIMAGES the newsletter from the North American Simulation and Gaming Association (NASAGA).
  229. Schubert. D.* (2002). Use and rationale of media types in performance-centered design. Performance Improvement, 41(10), 34-38.
  230. Brown, C.* (2002). Usability testing in internet time. Performance Improvement, 41(10), 40-46.
  231. Clem, J.* (2002). An overview of e-learning and its business imperative. Performance Improvement, 41(6), 22-26.
  232. Eisley, M.+, & Biggeman, B.* (2002). Cultural partnerships to improve performance. Presented at the 40th ISPI Conference, Dallas, TX.
  233. Eisley, M.+, & Williams, B.* (2002). Stakes & stakeholder analysis: Vital addition to the performance technology process. Presented at the 40th ISPI Conference, Dallas, TX.
  234. Gayeski, D.+, & Dimock, V.** (2002). Five fun, fast feedback formats. Presented at the 40th ISPI Conference, Dallas, TX.
  235. Newby, T.+, & Lyle, L.* (2002). Theories of learning: Why bother? Deriving meaningful applications from traditional ivory tower sources. Presented at the 40th ISPI Conference, Dallas, TX.
  236. Williams, B.* (2002). Culture: The HPT frontier in the global economy. Presented at the 40th ISPI Conference, Dallas, TX.
  237. Elsbernd, G.* (2001). Start at the very beginning: Performance-centered portals. Performance Improvement, 40(10), 24-29.
  238. Emery, J.*, & Young, J.**(2001). Received awards for their EPSS entitled “Hewlett-Packard Call Agent Performance-Centered Design Closing the Gap Between Training & Working”.
  239. Hendel-Giller, R.*, Jorgensen, M.**, Gayeski, D.+, & Winiecki, D.+ (2001). Webs of learning: Student and instructor perspectives on online distance education. Presented at the 39th ISPI Conference.